MILESTONE CREATIVE AUSTRALIA PTY LTD T/AS MILESTONEX PRIVACY POLICY
MILESTONEX (MILESTONE CREATIVE AUSTRALIA PTY LTD ABN 88 608 538 656) (we, our or us) is committed to protecting and respecting your privacy having regard to the Privacy Act 1988 (Cth).
As a result, MILESTONEX has implemented practices, procedures and systems in relation to privacy and to:
By “personal information”, we mean information or an opinion, whether true or not, about an identified individual, or about an individual who is reasonably identifiable (including by reference to identifiers such as a name, an ID number, location data, or an online identifier).
Those individuals include people who book tickets for events we run, co-ordinate or are otherwise affiliated with, or who otherwise contact us, or our agents, suppliers, distributors, contractors or other associates. This policy sets out how we handle the personal information we collect and hold.
By continuing to use our site, you agree that we may collect and handle your personal information in accordance with this policy (as amended from time to time).
The kind of personal information we may collect and hold depends on how you interact with us, but can include:
When you visit our site, we may also collect information about your computer, including (where available) your IP address, operating system and browser type.
We do not keep files containing all of the above information on all people who contact us, or with whom we deal. In many cases, we may have only one or two pieces of information relating to any particular person.
We collect and hold personal information for a variety of purposes – and different kinds of personal information are used for different purposes.
In each case, however, the personal information we collect and hold is reasonably necessary for our functions and activities, including in order to provide you with services you would expect from us.
These purposes are:
From time to time, when collecting information from you, we may also ask you to “opt-in” to consent to us using or disclosing your personal information other than in accordance with this policy or any applicable law.
As part of our commitment to protecting your privacy, however, you will also be given the opportunity to “opt out” from receiving communications from us or from third parties that send communications to you in accordance with this policy or in accordance with any additional consent you give, and we will comply with your decision. (You will be able to “opt out”, for example, by clicking on an “unsubscribe” link at the end of an email, or by contacting our Privacy Officer.)
MILESTONEX only collects personal information by fair and lawful means, including when people:
We prefer to obtain any personal information we collect directly from you. In some cases, however – such as when a friend or family books a place for you at an event – it may be unreasonable or impracticable to obtain information directly, and we may obtain that information from someone else. We may also collect information from external service providers to whom we have contracted services as well as from third parties who offer products and services to you.
If you are concerned about what information we may hold about you, please see below for information on how you can access and (if necessary) correct that information.
When you visit our website or use an app we may develop we may send your browser a cookie. A cookie is a small file placed on your computer or mobile phone’s browser that helps us recognise you when you return to our website or to the app and can tell us whether or not you’ve visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we may generate new ones.
You can disable cookies from our site at any time by changing your browser settings (typically found in the “options” or “preferences” menu of your browser). Please note, however, that changing these settings may prevent areas of our website from working as intended.
We also use third-party cookies, including Google Analytics features, Facebook Remarketing tags and tracking pixels and DoubleClick remarketing pixels. Based on your past visits to our website, these enable third-party vendors such as Google and Facebook to provide you with information about products and services that may be of interest to you as you browse the internet more generally (including information about products and services from third-parties).
You can choose to opt out of the above by visiting the Network Advertising Initiative opt out page (available at http://optout.networkadvertising.org/?c=1#!/) or, for Google Analytics, by visiting http://optout.aboutads.info/?c=2#!/ .
For more information about cookies, including to see what cookies have been placed, how to manage and delete them, and how to opt-out of being tracked by social networks and third-party advertisers, visit these services:
We may use or disclose your personal information to promote both our products or services and those of third parties through direct marketing.
You may ask us to identify how we acquired the personal information that we use or disclose for direct marketing purposes by contacting us via the details set out at the end of this Policy.
If at any time you do not wish to receive any direct marketing communications whether from us or from third parties, you can ask us not to send you any further direct marketing communications and not to disclose your personal information to third parties for that purpose by using the “unsubscribe” facility included in a prominent statement in the direct marketing communications or by contacting us via the details set out below.
In many cases, you will need to provide your real name when interacting with us. This will particularly be the case when you are (for example) booking to attend an event.
You may however – wherever lawful and practicable – use a pseudonym (or simply not identify yourself) when dealing with us. For example, if you have a complaint or concern about our site, or a general question about any of our resources or services, you are welcome to contact us without identifying yourself. In some cases, however, if you do not provide us with information, we may not be able to provide you with our resources or services, or we may not otherwise be able to respond adequately to you.
For clarification on when you must identify yourself, please contact our Privacy Officer. (You may use a pseudonym – or simply not identify yourself – when making such an enquiry.)
Generally, only our officers and staff will access your personal information, and then only on a “need to know” basis.
We may also disclose your personal information:
Also, while we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the privacy policy of any other web sites to which you provide personal information. We recommend that you read the privacy policies of such other web sites.
We only keep your personal information for as long as is necessary to provide you with the goods or services you have requested from us or for as long as we reasonably need to retain the information for our legitimate interests.
We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time we need to keep it.
As set out in more detail below, you may:
If you wish to review (and, if necessary, correct or update) personal information that MILESTONEX may have collected and hold on you, please contact our Privacy Officer.
We will respond to your requests to access or correct your personal information as soon as possible (but in any case, within a reasonable period).
Contact our Privacy Officer (details below) if you have any complaints about breaches by MILESTONEX of any applicable privacy principles or of any registered code that binds it.
We will treat any complaint about a breach of privacy legislation or any relevant registered code seriously, and will investigate any breach of which we become aware – including how it occurred and how best to prevent such a breach occurring again.
We take reasonable steps to ensure that your personal information is treated securely and in accordance with this policy and is not subject to misuse, interference or loss, or unauthorised access, modification or disclosure.
You understand, however, that the transmission and storage of personal information is not necessarily wholly secure, and that the steps we take to protect your personal information, though reasonable, may not always be effective. In those circumstances, we do not accept responsibility for any misuse or loss of, or unauthorised access to, your personal information. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
If we have given you (or where you have chosen) a password which enables you to access our services or parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
MILESTONEX holds personal information securely both in its offices and on secure servers, some of which are located in the United States.
Personal information may also be processed by staff or agents operating outside Australia. Such staff or agents may be engaged in, among other things, co-ordinating or running events taking place outside of Australia, hosting your personal information, processing payment details and providing support services.
By submitting your personal information to us, you agree to such transfers, storing and processing. In return, we will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy to Australian standards.
We will not, however, transfer your personal information overseas to a country that is not subject to a comparable privacy scheme unless the organisation to which we disclose that information implements privacy policies at least comparable to the obligations that apply under Australian law.
We will review our privacy policy from time to time, to ensure it is in line with best practice and up-to- date with any legislative changes. Any changes to our privacy policy will be incorporated into a new version of this Policy and posted on this page, stating the date from which it operates. Our use of your personal information will be governed by our most recent policy.
Contact our Privacy Officer if you have any questions, comments or requests in relation to this privacy policy.
If you have any concerns or questions about privacy issues, including how MILESTONEX is dealing with or holding your personal information, contact our Privacy Officer by email to info@milestonex.com.au.
Please also contact our Privacy Officer if, for example: